Support

Need a hand with PawWalk? Have a look at the frequently asked questions below — if you can't find your answer, email us at info@netflowers.co.jp and we'll get back to you.

FAQ

How accurate is the surface temperature?

PawWalk's readings are estimates based on weather data and surface modelling — the actual bitumen temperature varies with sun exposure, shade, and the type of surface. Before every walk, press the back of your hand against the footpath for 7 seconds. If it's too hot for your hand, it's too hot for your dog's paws.

How is my location handled?

Your location is used only to fetch the local weather forecast. It is never stored, never shared, and never used for anything else. You can also enter a location manually instead of granting location access.

Are there subscriptions or ads?

No. PawWalk is a one-off purchase. There are no ads, no subscriptions, no in-app upsells, and no account to create.

What is the rating based on?

PawWalk rates conditions using both the estimated surface temperature and the heat stress from air temperature and humidity, and takes whichever is more severe. The rating is then adjusted for your dog's size — stricter for small breeds that walk closer to the hot ground.